AI customer-support platform with live chat, ticketing, a knowledge base, and Tim, a trained support agent that resolves routine conversations.
How people use HelpRabbit
A customer submits a support request through a company's website live chat. HelpRabbit's AI agent, Tim, analyzes the query and provides an immediate answer from the knowledge base. If Tim cannot resolve the issue, the system automatically creates a support ticket and assigns it to a human agent for follow-up.
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